Return & Exchange Policy

At Reset.pk, we want you to love what you order. If something isn’t right, we’re here to help.

1. Return/Exchange Window

You may request a return or exchange within 14 days of receiving your order.
Requests made after this period will not be entertained.

2. Eligibility Conditions

Items are eligible for return/exchange only if:
The product is unused, unwashed, and unworn.
Original tags, packaging, and labels are intact.
The item is not damaged or altered in any way.
Proof of purchase (order number/invoice) is provided.

3. Non-Returnable Items

Innerwear, socks, and personal care items (for hygiene reasons).
Items purchased on sale/clearance/discounted offers.
Customized or made-to-order products.

4. Wrong or Defective Item

If you received a wrong, defective, or damaged item:
Please contact us within 24-48 hours of delivery with clear photos/videos of the product and packaging.
We will arrange a free replacement or exchange, subject to verification.

5. Exchange Process

Exchanges are subject to stock availability of the desired size/color.
If the requested item is unavailable, store credit or a refund (as applicable) will be offered.

6. Return Shipping

For defective/wrong items: return shipping cost will be borne by Reset.pk.
For change-of-mind returns: customer will bear the return shipping cost.
If the original order was delivered under free shipping, the customer will be responsible for paying the courier charges when sending the item back for return.

7. Refunds

Refunds (where applicable) will be processed within 7-10 business days after the returned item passes quality inspection.
Refunds will be issued via bank transfer or original payment method. Cash-on-Delivery (COD) orders will be refunded via bank transfer/JazzCash/EasyPaisa.

8. How to Initiate a Return/Exchange

Contact our support team via WhatsApp/Email with your order number and reason for return.
Our team will guide you through the pickup or drop-off process.

Need Help?
For any questions regarding returns or exchanges, reach out to our customer support team — we’re happy to assist.